As an IT Officer at PT JTrust Investments Indonesia, I design, develop, and maintain internal web-based applications to support operational processes and system efficiency.

• Managed and maintained the company’s IT environment to ensure reliable and efficient daily operations.
• Diagnosed and resolved issues related to hardware, software, and network connectivity to reduce system downtime.
• Maintained internal business systems, including performing updates, resolving minor system issues, and implementing feature improvements based on operational needs.
• Prepared and updated standard operating procedures (SOP), system documentation, and technical guidelines for internal IT processes.
• Delivered first-line technical support and assisted users in resolving day-to-day IT incidents.
• Administered corporate email services, including user account setup, configuration, and issue resolution.
• Monitored network performance and applied basic security practices to maintain a stable and secure IT environment.
• Demonstrate programming knowledge in Java, HTML, and PHP for system support and development tasks.
• Experienced in working with PHP frameworks such as CodeIgniter and Laravel.
• Knowledgeable in relational database management systems including MySQL and PostgreSQL.

As a Senior IT Staff at PT Estha Yudha Ekatama, I handled IT system maintenance, videotron CMS management, and traffic/broadcast reporting.

• Maintained and optimized IT infrastructure, including PCs, servers, printers, CCTV, and networks, ensuring smooth daily operations.
• Installed, configured, and updated software applications according to operational needs.
• Troubleshot hardware, software, and network issues, reducing downtime and improving efficiency.
• Managed and scheduled LED display content via CMS, ensuring 100% on-time delivery for clients.
• Monitored and maintained company website functionality and updates.
• Generated traffic counting and broadcast reports to support sales and marketing strategies.
• Developed and updated SOPs, guidelines, and technical documentation for IT operations.
• Provided first-level incident support, analysis, and real-time solutions for users.
• Managed company email services through cPanel, including account setup and troubleshooting.
• Ensured network security, risk management, and compliance with IT infrastructure policies.
• Strong technical knowledge of Java, SQL, HTML, PHP, and other programming languages or database tools.

As a Senior IT Support & Staff Operation at Zetka Inc Group, I managed the FESTRONIK system and SIMPEL (KLHK) reporting, while handling IT troubleshooting, maintenance, and procurement across HQ and branch offices

• Led FESTRONIK electronic manifest operations, ensuring accurate reporting to SIMPEL (KLHK) with zero compliance issues.
• Coordinated FESTRONIK processes with sourcing teams and customers, streamlining workflows and efficiency.
• Managed IT procurement, hardware maintenance (PCs, printers, servers), and software installation/configuration across branches and HQ.
• Oversaw company network infrastructure (LAN, Wi-Fi, routers, switches) and enforced IT policies for secure and reliable operations.
• Maintained GPS tracking systems for operational vehicles and ensured IT equipment readiness.
• Provided first-level incident support, troubleshooting hardware/software issues, and delivering real-time solutions including remote assistance.
• Analyzed user requirements, generated reports, and applied strong technical knowledge in Java, SQL, HTML, PHP, and database tools to support business needs.